Frequently Asked Questions

No. All our commercial vehicles can be driven with a standard driver’s license (Category B).

Only the vehicle itself is covered, excluding overhead and underbody damage, if you select basic insurance.

The security deposit, which equals the damage excess amount, is authorized upon signing the rental agreement. It guarantees compliance with the hirer’s contractual obligations. It will be released at the end of the contract provided no amounts are owed. Otherwise, the hirer expressly authorizes the rental company to deduct any outstanding amounts upon providing justification.

You must:

1. Contact your branch immediately.

2. File a police report at the nearest police station.

3. Hand over the vehicle keys and the police report to your branch.

The theft excess will apply.

It depends on the circumstances: whether you are at fault and whether an accident report (constat) was completed. In all cases, a joint inspection report is conducted upon return to assess any new damage. Depending on your chosen insurance package, you may be required to pay the applicable excess, as well as actual repair costs if the damage is not covered by the policy.

No. For insurance purposes, the credit card used during online booking must belong to the primary driver and must be presented for payment at the branch.

Booking on https://www.cargo-corse.fr/ is quick, simple, and user-friendly. You also benefit from preferred rates across the entire range of CarGo cars and vans, available 24/7.

Payment must be made by credit card. Debit cards such as Maestro or Electron are not accepted, as they do not support security deposits.

Yes. Your personal and banking details are encrypted to ensure complete security. Your data is protected by a secure system designed to prevent unauthorized third parties from intercepting, redirecting, or using it.

On www.cargo-corse.fr, the minimum rental period is half a day (morning or afternoon). For standard daily rates, 1 day equals 24 hours, which includes the time needed for pick-up and return at the branch. Shorter rentals starting from one hour are available by requesting a quote directly from your local CarGo branch via our online booking engine at www.cargo-corse.fr.

Yes, you can drop off your vehicle outside opening hours, subject to prior approval from your CarGo branch. Please note: you remain fully responsible for the vehicle until the branch reopens.

Step 1: Select your pick-up location Find your nearest CarGo branch by entering your city name. The closest locations will be displayed automatically. Select the branch that best suits your location and schedule. You can also view a map and complete list of branches under the "https://www.cargo-corse.fr/agences" tab.

Step 2: Choose your rental dates Indicate your desired rental duration. Available pick-up and drop-off times depend on the selected branch’s operating hours. At this stage, you can view contact details, operating hours, and location, as well as calculate your trip's mileage. Note: Vehicle pick-up and return must take place at the same branch.

Step 3: Select your vehicle Choose from the various categories of cars or commercial vehicles available at your selected branch. The displayed rates show both the daily rate and the total price for the selected period. These discounted rates are strictly reserved for online bookings and cannot be applied to direct walk-in bookings at the branch.

Step 4: Select your options Choose accessories, insurance coverages, roadside assistance, additional drivers, or other options tailored to your needs.

Step 5: Contact details & Checkout Enter your personal information to proceed to payment. You can also add notes for the branch or include a flight number if you are arriving by air.

All cancellations must be requested by phone directly with the CarGo branch and confirmed via email or fax, along with your booking confirmation. The cancellation takes effect upon receipt by the branch.

The branch will contact you regarding next steps, depending on the cancellation date.

If canceled 48 hours or more before pick-up: The booking amount is refunded, minus a €50 administrative fee.

No refunds or discounts apply in the following cases:

• Cancellations made less than 48 hours before pick-up.

• Rentals shortened in time or mileage compared to the original booking.

• No-shows at the time of pick-up.

• Late arrivals for vehicle pick-up.

The vehicle must be returned in a clean condition, consistent with normal use and weather conditions. The branch must be able to inspect the bodywork for damage. Seats and floor mats must not be excessively covered in mud or pet hair. Otherwise, a flat cleaning fee may be deducted from your security deposit.

Renters must be at least 21 years old and hold a valid driver’s license for at least 3 years to rent with CarGo. Age and experience requirements may vary depending on the vehicle category. A young driver option is offered by certain branches, allowing rentals for drivers under 21 or with less than 3 years of driving experience.

Yes, extending your rental duration is possible subject to approval by your CarGo branch, provided you notify them as early as possible. The vehicle may have already been assigned to another customer following your original rental period.

The vehicle inspection is mandatory to record any existing or new damage together, both before and after your rental.

Once you complete the booking steps on https://www.cargo-corse.fr/ and your payment is approved, a final confirmation screen will appear. A confirmation email with your booking summary will also be sent to you shortly after payment.

Your CarGo rental quote includes all charges based on your reservation criteria:

• VAT

• Included mileage and rental duration

• Vehicle damage and theft coverage based on the selected insurance level

Rates are guaranteed for the confirmed booking. Fuel is not included and remains your responsibility, as do any additional options or fees not listed in the booking confirmation. These extra charges must be paid directly at the CarGo branch.

You must inform the branch immediately. Depending on the return time, late penalties may apply, as the vehicle may already be booked by another customer.

The vehicle is provided clean inside: vacuumed, free of trash, with clean plastics and stain-free seats. You are expected to return it in equivalent cleanliness. If you prefer not to clean the interior before returning, you can purchase the Interior Cleaning Option during booking or anytime prior to departure. Without this option, if the vehicle requires interior cleaning upon return, a restoration fee will apply equal to double the pre-purchase option rate to cover post-return servicing.

The vehicle is provided clean outside: washed bodywork, clean rims, pressure-washed, and free from heavy dirt such as sap, tar, or residues requiring special cleaning. You are expected to return the vehicle in equivalent cleanliness. If you prefer not to wash the exterior before returning, you can purchase the Exterior Cleaning Option during booking or anytime prior to departure. Without this option, if the vehicle requires deep exterior cleaning upon return, a restoration fee will apply equal to double the pre-purchase option rate to cover post-return servicing.

Certain situations require specialized treatment not covered by standard interior or exterior cleaning packages. This includes:

• Large amounts of sand or dirt requiring deep cleaning.

• Stains on seats, carpets, or interior trim requiring specialized chemical treatment.

• Tar, sap, resin, or stubborn deposits on the bodywork, wheels, or exterior surfaces.

• Any heavy soil requiring professional intervention or extra labor time.

In these cases, a repair estimate will be established based on the required work. Charged fees will reflect actual intervention costs, backed by supporting invoices where applicable.